FAQ | Hibiscus House

What is an FAQ section?

An FAQ section is used to quickly address answers to common questions about our services.
Why do FAQs matter?

FAQs are a great way to help our visitors like you to find quick answers to common questions about our services and create a better navigation experience.
What is Assisted Living?

The Office of Healthcare Quality describes assisted living in this way: An assisted living program is a residential or facility-based program that provides housing and supportive services, supervision, personalized assistance, health-related services, or a combination of these services to meet the needs of individuals who are unable to perform, or who need assistance in performing, the activities of daily living or instrumental activities of daily living, in a way that promotes optimum dignity and independence for the individuals. Please visit Maryland Department of Health, Office of Healthcare Quality for further information.
What are the fees associated with Assisted Living?

Your choice of room and individualized care plan will ultimately determine your fees. Hibiscus House tailors our service to meet your needs and requirements from the Maryland Department of Health. The state differentiates 3 levels of care. Your level of care is determined by a scoring tool mandated by the state of Maryland and comprises of a thorough assessment from your healthcare provider, our delegating nurse, and the program’s assisted living manager. These assessments are conducted twice per year routinely, or more regularly if a resident has a change in condition. The level of care will be reassessed to match the resident’s needs and the program’s ability to meet those needs. We would welcome the opportunity to talk with you for an initial assessment and discuss your options.
What are my rights while residing in an Assisted Living Facility?

The state of Maryland mandates that each resident receives their rights prior to admission into an Assisted Living program. Pleases visit Resident's Rights to review.
What should I look for in an Assisted Living Facility?

Team Engagement: From your first interaction, make sure that each team member is respectful, attentive, and compassionate and that you feel heard. You and your loved ones are part of the care team and should always feel empowered to participate in your care plan. Environment: When visiting, see if the accommodation and common spaces meet your expectations. Look for cleanliness, tranquility, and safety. Visit during mealtimes and sample the food! This is a great way to assess the team’s kindness and engagement, the community around mealtimes, and of course the quality of the food. Investment: There should be a noticeable quality to the program, the environment, and the team. The grounds, internal décor, quality of meals, and team satisfaction should suggest a commitment to investment to provide the best experience for residents. Oversight: There should be clear postings with a current license, fire code compliance, and contact information to the Office of Healthcare Quality and other regulatory agencies. Request to review a policy that is of particular importance to you, for example the visitor policy or smoking policy.
What’s included in the cost, and are there hidden fees in the pricing we should be aware of?

Our pricing includes private accommodation, assistance with activities of daily living and instrumental activities of daily living, personalized care and wellness support, engaging activities for a vibrant and purposeful life, and a safe and nurturing home environment. Some residents and their loved ones prefer to purchase their personal items like soap, lotions, hair products etc. and bring them when they visit allowing for continued hands-on care. There is an opportunity to select all-inclusive at any time and we will happily supply these items with every effort to continue with the brands that you are accustomed to. And like everything else we do; this is an individual amount based on your personal needs and items that you choose. Hibiscus House does not cover the cost of transportation, medical co-pays, or pay for service fees like a hair salon visit.
Cost Concerns – "Are there more affordable options?"

We understand that affordability is a concern and encourage families to explore financial assistance options, including long-term care insurance. Hibiscus House provides a luxury assisted living experience in a private home-setting with personalized care, high-quality amenities, and an enriching environment. We encourage you to explore your choices and make the best decision for your circumstance.
Quality of Care – "How do I know my loved one will receive proper attention?"

Our team is committed to providing whole-person care that prioritizes physical, mental, emotional, and social well-being. Each resident has a personalized care plan, developed in collaboration with your own healthcare provider, our delegating nurse, and Assisted Living Manager and you and anyone you invite to participate. Our founders, Tara and Patrice Durant, have extensive nursing care experience, ensuring excellence in care and adherence to the highest clinical standards.
Reputation & Reviews – "How do I know this place is reliable?"

We encourage families to visit our facility, speak with staff and residents, and review our transparent care policies. Hibiscus House was founded on a commitment to provide compassionate, high-quality care, and we welcome feedback to continually enhance our services.
Staffing Issues – "Are there enough qualified caregivers? What’s the staff-to-resident ratio?"

Hibiscus House prioritizes hiring and retaining compassionate, skilled caregivers. Our team receives ongoing training to deliver high-quality, person-centered care. With a maximum of 5 residents, there will be a minimum of 2 caregivers during the day and 1 at night ensuring every resident receives continuous individualized attention and support.
Loss of Independence – "Will my loved one feel like they’ve lost their freedom?"

We encourage families to visit our facility, speak with staff and residents, and review our transparent care policies. Hibiscus House was founded on a commitment to provide compassionate, high-quality care, and we welcome feedback to continually enhance our services.
Medical Care Availability – "What happens if they have a medical emergency?"

We have 24/7 on-site staff trained in life-saving care, a dedicated on-call delegating nurse, and established protocols to handle emergencies efficiently.
Food & Nutrition – "Will they get good meals that cater to their dietary needs?"

We provide delicious, nutritious, dietician-approved meals that cater to dietary restrictions and personal preferences. Mealtimes are also a social experience, fostering connection among residents.
Social & Recreational Activities – "Will they be engaged, or will they feel lonely?"

Our Vibrant Living Program ensures residents stay mentally and socially stimulated. Activities promote physical movement, cognitive stimulation, and emotional, social and spiritual satisfaction. Each resident’s interests are considered when planning activities.
Hygiene & Cleanliness – "Is the facility well-maintained and sanitary?"

We uphold strict cleaning and hygiene protocols, ensuring that all living spaces, common areas, and private rooms are safe, sanitized, and comfortable.
Transition Challenges – "How can we make this move easier for our loved one?"

We offer a comprehensive transition plan, including: · Personalized orientation sessions to help residents adjust. · One-on-one support from caregivers · Family involvement to make the transition as smooth as possible.
What steps do you take to help new residents adjust to their new home?

Each new resident receives: · A personalized welcome plan · Introductions to staff and fellow residents · Assistance with setting up their living space to feel like home. · A dedicated staff member to ensure a smooth transition.
How do you ensure my loved one won’t feel isolated or lonely?

We emphasize community and connection through: · Group activities, games, and social events. · Daily engagement opportunities · One-on-one companionship
What happens if my loved one needs a higher level of care in the future?

We conduct routine care assessments to adjust plans as needs change. If a resident requires additional medical support, we coordinate with healthcare providers to ensure a seamless transition.
How do you handle medical emergencies or hospital transfers?

We have emergency response protocols in place, and our team is trained in first aid and live saving cardiopulmonary resuscitation (CPR). If a hospital transfer is necessary, we communicate with family members immediately and utilize community resources like 911.
What’s the daily routine like for residents? Will my loved one have a say in their schedule?

Yes! Residents enjoy personalized daily routines that include: · Flexible wake-up, bedtime, and mealtime options · Engaging activities tailored to their interests. · Relaxation and social time
How do you train and screen your staff to ensure they provide compassionate care?

Staff members undergo comprehensive background checks, training, and continued professional development to maintain our high standards of care.
What security measures are in place to prevent falls, wandering, or other safety risks?

Hibiscus House features: · Ramps to outdoor space for accessibility · Bright overhead lighting, motion sensing hallway lighting, bedside lamps and night lights in bedrooms and bathrooms. · 24/7 staff monitoring · A professionally monitored security system. · Sound signal on each window and door. · Sprinkler system throughout the home
Can my loved ones keep their personal belongings and decorate their living space?

Yes! Residents are encouraged to personalize their rooms with meaningful items to create a home-like atmosphere. Photos, art pieces, quilts and most small items are encouraged. Large furniture items would have to be approved to maintain safety standards. At this time, all mattresses must arrive new and covered in a washable bed bug proof material.
What are your policies on family visits and overnight stays?

We encourage family involvement and offer flexible visitation policies. For the safety and comfort of all our residents and staff, no impromptu overnight visits are allowed.
How do you handle conflicts between residents or concerns about care?

We prioritize open communication and have a clear policy for resolving concerns which includes family notifications, ensuring all residents feel comfortable and heard.
If my loved one has dementia, how do you provide specialized support?

Hibiscus House is not a specialized dementia care facility and cannot safely accommodate severe cases of dementia. Despite this, we are trained to identify and support our residents with mild to moderate symptoms of dementia. If your loved one exceeds the capabilities of our facility, we will encourage you to seek a specialized facility and we will assist with transfer to a higher level of care.